Office Support

Office Support

Location:- Milton Keynes

£23,000

How would you like to join a company who pride themselves on innovative and forward thinking technology?

A company who provide you personally with an additional £1000 each year to undertake any training you feel you may need, on top of the day to day training such as Prince2, SAGE, or ITIL.

Be a part of a team who are making a difference to those who are vulnerable in our community and need YOU, to ensure they are receiving the service they deserve.

Work in a modern office with a desk that overlooks the stunning views of Milton Keynes alongside an equally corporate team. A workplace YOU can be proud of.

Benefits:

* 25 Days annual leave (plus bank holidays)
* Personal Training Budget of £1,000 per annum (in addition to other training opportunities provided)
* 16-25 Railcard / Network Rail Card
* Perkbox membership
* Monthly Health & Wellbeing allowance
* Other benefits, including multiple social and charity events each year

The aim of this role is to be the support network for our client's existing customer base, you will be advising customers on the best use of their technology to ensure they are maximising the software's potential. You will need:

* A willingness to take initiative and responsibility
* A Strong focus on customer service / experience
* Tenacious and adaptable
* Ability to plan and manage change
* Strong ability to multitask and prioritise
* Target driven with an ability to work well under pressure and meet tight deadlines
* Strong problem solving and organisation skills
* Proactive attitude to work

This role is ideal for graduate, or someone from a customer service background looking to take the next step in their career.

Day to day:

* Provide reactive telephone, live chat and email support to all users in line with pre-defined SLAs
* Improve overall customer satisfaction via regular support channels and on occasion, face to face
* Pro-actively engage with key, operational customer sponsors through phone calls, emails and on occasion, face to face
* Regular surveys and gathering of feedback from users to determine where improvements to the technology and customer experience can be made, which will benefit users and in turn increase their advocacy of the technology
* Proactively monitor system activity to identify potential issues
* Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives
* Occasional site visits, delivering presentations

Essential Skills:

* Degree educated, second class honours or above
* Excellent written and verbal communication
* Customer driven with the ability to build long term relationships
* Good presentation skills
* Excellent level of analytical skills

Desirable Skills:

* Experience in a customer service / client facing environment

To apply for this prestigious role and start your career call Joanne today 01908 048804 or email a CV and covering letter

Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://uk.gigroup.com/privacy