Hire Controller at Farnborough, Hampshire

PLANT HIRE CONTROLLER

Location: Farnborough / surrounding areas
Salary: £35,000 per annum
Job Type: Permanent
Hours: Monday-Friday, 7:00am-5:00pm (45 hours per week)

We are currently recruiting for an experienced Plant Hire Controller to join an established plant and tool hire business.

This is a varied role working across two nearby operational sites, so the successful candidate will ideally be based in or around Farnborough and comfortable travelling between both locations.

The role combines customer service, hire desk administration, transport coordination and day-to-day operational support, making this an excellent opportunity for someone with experience within plant hire, tool hire, logistics, transport or a similar environment.

Key Responsibilities

- Communicating with customers face-to-face, by telephone and email
- Taking and processing plant and tool hire orders and sales
- Developing knowledge of new products and services
- Maintaining stock levels and sales goods
- Supporting equipment deliveries during busy periods
- Preparing daily work schedules for drivers and efficiently accommodating additional customer orders
- Coordinating and managing driver performance
- Managing driver holiday schedules and timekeeping
- Ensuring vehicles attend scheduled servicing and MOT appointments
- Maintaining and improving operational KPIs
- Supporting promotional and customer events
- Maintaining a clean, tidy and organised working environment
- Ensuring all operational activities are carried out with full regard to health and safety
- Working in accordance with relevant legal, environmental and company policies
- Identifying and resolving operational issues efficiently
- Working closely with colleagues to ensure customer expectations are consistently exceeded

About You

The successful candidate will ideally have:

- Previous experience within plant hire, tool hire, logistics, transport or a similar industry
- Experience of coordinating or planning transport/logistics
- Excellent customer service and communication skills
- Strong organisational and time-management skills
- The ability to plan and prioritise a varied workload
- Good IT skills and confidence using computer systems
- Excellent attention to detail and accuracy
- A practical and analytical approach to problem solving
- A proactive approach and willingness to learn about new products
- The ability to work well as part of a team while also using your own initiative
- A strong understanding of customer service and the importance of exceeding expectations
- The ability and willingness to work across two nearby sites

What's on Offer

- £35,000 salary
- Monday-Friday working hours
- 7:00am-5:00pm, 45 hours per week
- Varied and responsible role within an established plant hire business
- Opportunity to develop within a busy operational environment

If you have experience in plant hire, tool hire, transport, logistics or a similar operational environment and are looking for a varied role with responsibility, we would be interested in hearing from you.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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