Senior Customer Service Representative at Hemel hempstead, Hertfordshire

Senior Customer Service Representative

Hemel Hempstead (Hybrid)

Contract: Temporary (12 months)

We're recruiting a Senior Customer Service Representative to join a busy customer support team based in Hemel Hempstead. You'll be a key point of contact for customers, managing queries end-to-end, processing orders and quotations, and working with internal teams to ensure a smooth order-to-delivery process.

Senior Customer Service Representative Shift:

Monday to Friday

08:00 - 17:00 (flexible hours)

Senior Customer Service Representative Pay Rate:

£14.95 per hour

Senior Customer Service Representative Responsibilities:

• Handling customer enquiries by phone/email and providing clear, timely updates
• Processing sales orders accurately using ERP/CRM systems
• Creating and managing quotations
• Tracking orders/shipments and resolving delivery or order issues
• Maintaining accurate customer and order data (high-volume data entry)
• Liaising with internal teams to resolve issues and prevent delays
• Proactively following up to ensure customer satisfaction
• Supporting continuous improvement and team support/cross-training activities

Senior Customer Service Representative Requirements:

• High School diploma (or equivalent)
• Minimum 1 year customer service experience (SSC/multinational environment preferred)
• Strong written and verbal communication skills in English (additional European language is a plus)
• SAP (C11) experience required
• ERP experience (Oracle/SAP) and CRM/customer service software experience required
• Proficient in Microsoft Office
• Excellent attention to detail and accuracy
• Confident managing multiple priorities and deadlines
• Strong problem-solving skills and a calm, professional approach with customers
• Able to work independently and use initiative

To be considered for this Senior Customer Service Representative role, please apply now!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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