Customer Service Specialist at Horsham, West sussex

Customer Service Specialist

Remote (Horsham)

Contract: Temporary - 3 months

Pay: £15.86 per hour (salary equivalent £31,932 per annum)

Hours: 38.75 per week | Monday - Friday | 07:30-16:00

We're looking for a detail-driven Customer Service Specialist to support the Customer Service Admin Team and the Supply Chain Support Team. You'll play a key role in ensuring accurate, on-time invoicing, maintaining data in core systems, and supporting project teams with commercial and freight-related queries.

Customer Service Specialist Responsibilities:

• Prepare, verify and collate invoicing documentation and submit to Finance for processing
• Raise and manage TBIs (prepayments, products and freight) with the correct supporting evidence; act as the main point of contact for Finance on TBIs and client invoices
• Ensure invoices are 100% accurate, aligned to customer/contract requirements, and issued within the same fiscal period
• Maintain accurate finance and project data in Salesforce (SFDC), including updating delivery schedule dates ahead of month/quarter/year-end; resolve missing or conflicting information with owners
• Support month-end activity with Finance, including customer/supplier accruals
• Maintain KPI tracking sheets/data and contribute to reporting where needed
• Provide redacted records for internal/external audits and follow all relevant SOPs and compliance requirements
• Support Project Managers with quotes and operational queries (routing, VAT rules, freight estimates, insurance, FX rates, import/export and Incoterms)

Customer Service Specialist Requirements:

• Degree in Business, Finance, Supply Chain, Logistics (or equivalent education with strong commercial content)
• 2-5 years' experience in supply chain or finance (pharma environment preferred)
• Strong multitasking ability with excellent attention to detail
• Confident communication, coordination and negotiation skills
• Strong written and verbal English
• Solid MS Office skills; ERP experience beneficial

To be considered for this role of Customer Service Specialist, apply now.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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