Customer Service Advisors at Littlehampton, Hampshire

Customer Service Advisor-Littlehampton BN17

Duration: Temporary contract from 2nd November-18th December

Monday-Friday 08:45-17:15 (37.5 Hours)

£13.85 per hour

Customer Service Advisor in this role provide front-line support to patients and healthcare professionals, helping to manage the ordering and home delivery of medical supplies for people with long-term health needs. You'll handle calls and emails, set up and update customer/patient records, process orders and queries, coordinate deliveries, and resolve issues sensitively while working accurately and in line with confidentiality and healthcare compliance standards.

Job Title: Customer Service Advisor

Location: Littlehampton BN17

Salary: £13.85 per hour (weekly pay)

Hours: Monday-Friday 08:45-17:15

Benefits:

• Free safe on-site parking
• Weekly pay
• 10 % off pure gym membership

Key Responsibilities of a Customer Service Advisor:

• Handle high-volume inbound calls for Line 1 clients in a fast-paced environment
• Place and process orders accurately over the phone
• Respond to customer queries, providing clear updates and first-time resolution where possible
• Complete admin tasks, including processing paper prescriptions (although the role will be predominantly telephone-based)
• Escalate issues appropriately and follow agreed work instructions/procedures
• Maintain accurate documentation and deliver a professional customer experience (full training provided)

Requirements of a Customer Service Advisor:

• Are confident working on the phone for extended periods
• Have excellent customer service and communication skills
• Are comfortable speaking with clients and supporting them with a variety of enquiries
• Possess strong computer literacy
• Can effectively multitask across multiple systems simultaneously
• Have an excellent standard of spoken and written English
• Can learn new processes quickly and work in a fast-paced environment

Interested? Apply with your CV or call our team on 023 80399998

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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