Customer Service Administrator at Maidstone, Kent

Customer Service Administrator

Location: Maidstone, Kent (ME20)

Pay: £13.55 per hour

Hours: Monday to Friday, 16:15 - 19:45

Contract: Temporary

We're recruiting a reliable Part-Time Customer Service Administrator to join a busy distribution centre in Maidstone (ME20). This role is working in a busy distribution centre as the first point of contact to internal and external customers, in person and by phone.

Customer Service Administrator Hours & Pay:

• Monday to Friday
• 16:15 - 19:45
• £13.55 per hour

Customer Service Administrator Responsibilities:

• First point of contact at the Service Centre, delivering excellent face-to-face and phone customer service.
• Handling reception visitors, calls and frontline queries to company standards
• Completing day-to-day admin/operational tasks, including resolving problems and arranging redistribution.
• Work to KPIs, manage a changing workload under time pressure, and support continuous improvement.
• Ensure compliance with H&S, security, and customs/import/export procedures; escalates any security concerns.

Customer Service Administrator Requirements:

• GCSEs (Maths & English)
• Strong communication skills
• Confident IT skills, able to use multiple systems
• Ops/admin or express logistics experience (2-3 years ideal)
• Knowledge of Dangerous Goods (preferred)
• Willing to follow H&S, security and customs procedures

To be considered for this role as a Customer Service Administrator, please apply now!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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