Tele Researcher at South shields, Tyne and wear

Tele Researcher (Short-term contract - 4-6 weeks, potential extension)

We're recruiting Tele Researchers to support an education-sector survey project. You'll be calling students who have completed or withdrawn from a course (via local colleges, councils or training providers) to complete structured telephone surveys, capturing accurate information and delivering a great experience on every call.

Expected start dates: 26th October or 2nd November

Hours & shifts:

• 37 hours per week
• Mon-Fri between 09:00-20:00, working shifts across 4 days
• Possible overtime on Saturdays

Pay rates (hourly)

• 18-20 years: £10.85, increasing to £11.00 after 4 weeks (subject to KPIs being met and no sickness in the first month)
• 21+ years: £12.71, increasing to £12.90 after 4 weeks (subject to KPIs being met and no sickness in the first month)

Key responsibilities

• Conduct telephone surveys with students across a wide range of backgrounds and levels of English
• Accurately record responses and maintain excellent attention to detail
• Work to daily/weekly targets while maintaining quality standards
• Use objection handling techniques and a professional, business-like approach
• Maintain awareness of potential vulnerabilities and follow safeguarding and support processes in line with policy

What we're looking for

• Strong communication skills and confidence on the phone
• Target-driven mindset with a positive, can-do attitude
• Great time management and willingness to engage in training

Important requirement

• All candidates must provide 2 work references!

Should you require any support or assistance, please contact your local Gi Group office.

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Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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