Customer Support Officer at Yeovil, Somerset

Job Title: Customer Support Officer

Location: Yeovil, BA20 2YB

Hourly rate: £22.96 per hour

Contract: 2/11/26 - 1/11/27

Hours: 37 hours per week - Hybrid (1 day per week in the office)

Gi Group are recruiting for a Customer Support Officer to provide project management, PMO support, and business analysis focused on material and configuration data.

The successful candidate will lead commissioned/business projects, coordinate cross-functional resources, and engage directly with customers (where required) alongside the Customer Support Manager to support customer contracts and deliver results across cost, quality, and schedule.

Key Responsibilities

· Lead the project management of commissioned/business projects, coordinating the integrated project team and assigned resources.

· Proactively manage project requirements into the business, supporting product improvement and capability growth opportunities.

· Maintain and sustain project operations to ensure consistent delivery and service performance.

· Gain actionable insight into customer/project interface preferences and intent to support improved outcomes.

· Engage with Customer Support & Training and wider stakeholders to deliver agreed performance targets aligned to company processes (cost, quality, schedule).

· Manage task flow-down to functions, ensuring planning, scheduling, performance monitoring, and reporting are completed to required standards.

· Ensure stakeholders are risk aware, identify risks, and agree/lead mitigation actions to protect delivery.

· Provide progress reporting to designated Lead(s), including programme-specific SWOT, risks, and issues relating to LHUK deliverables.

· Ensure company business processes are followed for all work performed by LHUK personnel or external contracted parties.

· Remain vigilant for safety and/or airworthiness concerns raised through customer support and ensure issues are appropriately escalated and resolved.

· Ensure Statements of Work (SOW) and project plans align to capacity requirements and constraints.

· Always Comply with HSE responsibilities and the Code of Ethics.

Essential Knowledge, Skills & Experience

· Proven computer literacy with excellent knowledge of MS Office, particularly MS Excel; MS Project is highly desirable.

· Experience using at least one data visualisation tool (e.g., Power BI or Tableau).

· Strong communication skills (written, verbal, presentations) and interpersonal skills (influencing, negotiating, motivating).

· Proven programme/project planning capability (schedules, critical path, risk analysis, mitigation) in time-critical or project lead roles.

· Ability to collect, collate, analyse and present information clearly and concisely.

· Resilient under pressure with the ability to prioritise and maintain focus on goals.

· Strong problem-solving skills with the ability to operate in a challenging environment.

· Positive, proactive attitude with drive, motivation and commitment in a cross-functional, multi-discipline team.

· Confidence to build effective relationships with customers and internal stakeholders at all levels.

Nice to Have / Beneficial Experience

· 3+ years' experience in a pricing or data analysis/processing role (beneficial).

· SAP experience (beneficial).

· Power BI experience (beneficial).

· Understanding of logistic support and associated support disciplines.

· Understanding of a business service/support organisation (operations, commercial awareness, management structure).

Hiring Contact: Joanne Smith

Agency: GI Group Recruitment Ltd

If you would like any further information about any vacancies before applying, please feel free to contact or on 07552 342472 - #LI-JS1

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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