FIND TALENTED PROFESSIONALS WITH SPECIALISED CONTACT CENTRE RECRUITMENT EXPERIENCE

Explore Gi Group’s tailored recruitment solutions, designed to match skilled professionals with the specific demands of your roles.

Drive high quality customer service

Reliable, responsible and dedicated candidates

Outperform your competitors with data-driven insights

LOOKING FOR A JOB AT A CONTACT CENTRE? GET IN TOUCH NOW

GET CANDIDATES WITH HIGH LEVEL OF CUSTOMER SERVICE SKILLS FOR YOUR CONTACT CENTRE OPERATION

Call centre roles involve substantial customer contact, demanding a high level of customer service skills. This is precisely why identifying the right talent can greatly impact the business operations of our customers.

Our recruitment company, Gi Group and our dedicated consultants work tirelessly to ensure that the placements we secure and the candidates we provide, are all skilled professionals.

OVER 4 MILLION CANDIDATES

NATIONAL COVERAGE

1 PERSON PLACED EVERY 90 SECONDS

OVER 2300 CLIENTS

WE COVER A DIVERSE RANGE OF ROLES IN THE CONTACT CENTRE INDUSTRY

Our expertise covers a variety of industries and roles with different levels of experience and our contact centre recruitment specialises in talent acquisition for a wide spectrum of roles within the industry, both in the private and public sectors.

Public sector roles include education, health and social care, government and domestic services, while in the private sector, we work with a lot of energy, finance, construction and retail companies. We excel in finding candidates who are a great fit for the operations of our diverse range of employers, ensuring we effectively fill roles and meet their specific needs.

SOME OF THE ROLES WE COVER:

CUSTOMER SERVICE REPRESENTATIVES

TEAM LEADERS & SUPERVISORS

TECHNICAL SUPPORT SPECIALISTS

OPERATIONS MANAGERS

SALES REPRESENTATIVES

DATA ANALYSTS

QUALITY ASSURANCE ANALYST

OUR STRATEGIC APPROACH TO CONTACT CENTRE RECRUITMENT PROCESS

Our recruitment solutions can include assessment centres and evaluating candidates collectively, measuring their skills in areas like typing accuracy, numerical proficiency, role-play simulations, and listening abilities. Our in-depth interviews explore candidates’ problem-solving ability and adaptability, while also assessing their cultural fit and industry awareness.

We emphasize candidates’ ability to turn challenges into positive customer experiences and encourage them to ask insightful questions that aid informed decision-making.

SKILLS ASSESSMENT

Evaluate candidates for essential contact centre skills such as communication, active listening, problem-solving.

BEHAVIOURAL INTERVIEWS

Conduct structured interviews that focus on assessing a candidate’s customer service mindset, adaptability, and ability to handle challenging interactions.

CULTURAL ALIGNMENT

Ensure candidates align with the company’s values, as contact centre staff often play a critical role in shaping customer perceptions of the brand.

EMPLOYER BRANDING

Develop and promote a strong employer brand to attract top talent and convey the organisation’s values.

YOUR RECRUITMENT PARTNER FOR PERMANENT AND TEMPORARY CONTACT CENTRE JOBS

As your committed recruitment partner, we excel in finding exceptional candidates for both customer service and call centre roles, whether for temporary or permanent positions.

We understand the diverse needs of your business, and our capabilities extend to quickly plugging short-term assignments as well as fulfilling your long-term staffing requirements.

FLEXIBLE STAFFING

Access a flexible workforce with temporary recruitment solutions to adapt to fluctuating call volume.

STABLE WORKFORCE

Secure committed, permanent professionals to enhance team stability and reduce turnover.

STRATEGIC BALANCE

Leverage the benefits of both permanent and temporary staffing to achieve long-term success in your contact centre.

AGENCY EXPERTISE

Partner with Gi Group to streamline the hiring process and find the right talent efficiently.

ADDRESSING HIGH DEMAND: SHORT NOTICE RECRUITMENT EVEN FOR LARGE VOLUMES

In times of high demand, our agency is adept at swiftly sourcing professional candidates for large volumes, specifically tailored to customer service roles.

Our clients can count on us for ongoing support and to assist their teams with seamless recruitment solutions that meet their urgent staffing needs.

RAPID RESPONSE

RELIABLE TALENT POOL

SMALL OR LARGE-SCALE HIRING

TAILORED SELECTION PROCESS

FROM ENTRY LEVEL TO EXECUTIVE RECRUITMENT SERVICES

Drawing on our extensive knowledge in providing recruitment solutions, we can help with strategic placement that aligns with your company’s goals, connecting the right candidates with great jobs.

Whether you are seeking to bolster your team at the ground level or appoint an experienced executive, our professional consultants are here to provide tailored solutions to that contribute to success.

STRATEGIC PLACEMENT

MATCHING THE RIGHT CANDIDATES

GROUND-LEVEL TO EXECUTIVE

ACHIEVING COMPANY GOALS/KPIS

PREVENTING EMPLOYEE TURNOVER THROUGH ALIGNED CAREER GOALS

Our recruiting services are dedicated to helping you minimise turnover by aligning the career goals of candidates with the demands of the industry. When sourcing candidates for customer service roles, we prioritise those who demonstrate a commitment to a long-term career path in the field.

By focusing on candidates whose aspirations align with the unique challenges of call centres, we contribute to reducing turnover rates and ensuring sustained success for your business operations.

FREQUENTLY ASKED QUESTIONS

What geographic locations do you cover and support?

We proudly cover and assist a wide range of geographic locations throughout the entire UK, including offices in Greater Manchester, Greater London, the Midlands, North East England, South East England, and more. Our extensive network ensures that we are well-equipped to serve your recruitment needs across multiple regions, providing local expertise and support.

How do your recruitment services support businesses in recruiting candidates with the right qualifications for our call centre operations?

Our recruitment services specialise in identifying skilled candidates for contact centre roles. We strategically align our search with your specific industry requirements to provide talent who can effectively support your call centre operations. By focusing on talent who possess the ability to communicate effectively and customer service experience, we ensure that only the most suitable individuals are presented to your team of employers.

How can your recruitment solutions ensure a smooth integration of new employees into the team for the next job opportunity?

Our specialised approach focuses on recruiting candidates who are an excellent fit for the specific job roles your business needs. We carefully evaluate skills and abilities to ensure that the candidates we recruit are well-prepared to seamlessly join your team and contribute to achieving your business objectives.

REGISTER YOUR VACANCY

Quick Informal Discussion To Asses Your Needs

Expert Guidance Tailored To Your Specific Requirements

Find Out How Gi Group Can Make Your Recruitment Effortless