SPECIFICATIONS

Level: 3
Typical duration in months: 12-18
Overview:
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
Knowledge:

• Leading people
• Managing people
• Building relationships
• Communication
• Operational management
• Project management
• Finance
• Awareness of self
• Management of self Decision making

Skills:

• Follow and implement Standard Operating Procedures (SOPs) and work with the quality process as appropriate
• Carry out basic fault finding and problem solving; take action according to organisational procedures
• Ensure effective handovers to appropriate colleagues
• Clean equipment according to specifications and schedules
• Ensure personal compliance with regulatory and company Quality, Food Safety, Environmental, and Health and Safety requirements
• Actively contribute to optimal production performance, eg line optimisation in the control of yields/stock levels
• Identify Health and Safety, Food Safety, Hygiene and Quality issues where appropriate and escalate
• Contribute to effective changeovers
• Monitor product quality and identify and communicate opportunities for improvement
• Contribute to Continuous Improvement (CI) activities
• Interpret, record and act upon performance indicator data
• Engage in HACCP (Hazard Analysis and Critical Control Points) monitoring and controls

Behaviours:

• Takes responsibility
• Inclusive
• Agile
• Professionalism

Qualifications:
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.