Mark this as favouriteCustomer service Export Coordinator- Basingstoke 39124-1

Customer service Export Coordinator -Basingstoke RG24 / Monday to Friday, 09:00-17:00 / Full-Time / Hourly Rate: £15.38 / 6-month contract

We are seeking a Customer Service Export Coordinator to join our client's dynamic team in Basingstoke. This is a fantastic opportunity to play a key role in managing the end-to-end export process, ensuring international customer orders are fulfilled accurately, efficiently, and in full compliance with trade regulations.

You'll be the central point of contact for export-related customer communication, working closely with freight forwarders, carriers, and internal teams to deliver exceptional service in a fast-paced environment.

Key Responsibilities

• Manage international customer orders to ensure timely and compliant shipments.
• Coordinate with freight forwarders and carriers to arrange transport, packaging, labelling, and temperature-controlled solutions.
• Prepare export documentation including invoices, packing lists, certificates of origin, and customs paperwork.
• Handle customer queries and complaints while adhering to departmental processes.
• Liaise with internal departments to confirm stock availability, pricing, and resolve issues.
• Communicate proactively with international customers regarding order status and delivery timelines.
• Monitor export performance metrics (LOTIF - Lines on Time in Full) and take corrective action when needed.
• Champion company values (Integrity, Intensity, Innovation, Involvement) in all interactions
• Support continuous improvement through Practical Process Improvement (PPI) initiatives.
• Promote compliance with Health, Safety, and Environmental policies.

About You

• Strong attention to detail and problem-solving skills
• Knowledge of international trade regulations and export documentation
• Excellent communication skills to build trust with customers and colleagues.
• A proactive, team-oriented approach in a fast-paced environment

Requirements/Qualifications:

• Experience in an export, logistics, or customer service role.
• Working knowledge of SAP and proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills
• Strong problem-solving capabilities with a proactive approach
• High level of attention to detail and organizational skills
• Strong Team player skills
• Ability to work independently and collaboratively in a cross-functional team environment.
• Complaint handling/conflict resolution skills
• Basic understanding of international trade and export compliance is preferred.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

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