Mark this as favouriteCustomer Service Agent

My client, a well-established business across the UK that has built its reputation on Customer Service and Innovation have a vacancy for a Customer Service Agent at their Mossend, Bellshill site.

What's on offer.

Excellent employee package
* Salary -£25,790 per annum
* Working Week -Monday to Friday
* Office hours -8.30am -5.00pm
PLUS
* 10% matched pension,
* 3x life insurance
* Share Save scheme eligibility.
* Full access to Employee Assistance programme for self and family members
* Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
* Personal development and career progression opportunities

* Due to location the successful candidate must have their own transport.
* Candidates with administration only backgrounds will not be suitable.

This position has come about due to promotion.

The ideal candidate

Experience within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.
Specific responsibilities include:
* Responding to customer enquiries, pricing requests, delivery information and samples by telephone and email.
* Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
* Entry of Quotations, Sales Orders, Samples Requests and Schedules into JDE system.
* Investigating credit requests and additional invoices.
* Preparing Credit notes.
* Ensure that regular and accurate updates are made on company CRM package.
* Liaising with Transport
* Order Book and schedule Clearance
* Checking of Acknowledgements
* Working with external team and customers to promote stocks and increase sales
* Working knowledge in Microsoft applications including email, Excel and Word.

If you would like to work for a leading employer and have the skills and knowledge described, please forward your CV

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