Mark this as favouriteHelpdesk Operative

Helpdesk Operative
Mansfield Rd, Sutton-in-Ashfield, NG17
Pay rate: £11.44ph ¬£17.16
Flexible Shifts

This is a fantastic opportunity to join Gi Group as we are seeking to appoint Helpdesk Operatives to our public sector client based in Nottingham, NG17. The role of the Helpdesk Operative is to undertake a comprehensive range of general and departmental helpdesk duties to the required service delivery standards.

Helpdesk Operative responsibilities:

* Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust
* Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time
* Contact service providers. Allocate tasks to nominated officer, giving clear, concise, and timely information
* Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed
* Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently
* As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications



Helpdesk Operative required skills:

* The ability to listen and clarify routine and complicated information to assist callers, ensuring that their needs are understood and correctly assigned to the relevant department/person
* Good computer skills and keyboard skills, to operate a computerised helpdesk system
* Knowledge of systems, procedures and practices for the provision of a helpdesk service
* Several weeks training and ongoing update training is required
* To apply for this role, you are subject to a Disclosure & Barring Service check - costs paid by the employer


Helpdesk Operative Pay:

* £11.44ph
* £11.94ph nights
* Overtime £17.16

Helpdesk Operative Shift:

* Working hours are 4 days out of 7 days
* 0700-1300
* 1300-2100
* 22:00 - 04:00

*Flexible working is required for this role; you will be working between 24-40 hours per week

Helpdesk Operative benefits:
* Weekly pay
* Potential temp to perm opportunities
* Overtime



To be considered for this role as a Helpdesk Operative, please apply directly to the Gi Group, Central Recruitment Team!

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Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.