Mark this as favouriteAdministration Assistant/Booking Clerk

Job Title: Administration Assistant/Booking Clerk
Type of Business: Public Sector
Location: Lincoln, LN2 5QX
Salary: £12.21 ph
Contract: Temporary12 weeks. 37 hours per week
Start Date: January 2026

GI Group are now seeking an Administration Assistant/booking clerk to cover a temporary position for our Public Sector client.

PURPOSE:
To act as an administrative assistant/booking clerk, providing support with booking processes and administrative procedures. The role requires an excellent understanding of the communication needs of patients and their carers, as well as the ability to acquire a basic understanding of relevant testing and procedures.

DUTIES:

* Answer phone calls from patients and book appointments as required.
* Greet patients attending clinics who wish to arrange appointments, or book in for clinic appointments.
* To maintain the Patient Management System as required ensuring accuracy and timely data quality in accordance with Trust/Diagnostics protocols.
* Making pending appointments and to make/change appointments for patients within required target timescales.
* Ensure hospital case notes are available when required, tracked and returned to Medical Records.
* Assist the Physiological Sciences Clinical teams with waiting list management, and data collection.
* Take responsibility for ensuring interpreters are booked for patients requiring this service.
* To undertake photocopying of forms, booklets and any other relevant information required.
* Following mandatory training, meet the training requirements of new staff to include all aspects of duties required to undertake the post.
* To undertake any other appropriate duties as required by Support Manager/Service Manager, senior clinical team.
* To ensure confidentiality in line with the Data Protection Act 1984/98 and the Trust's IM&T security policy of information, obtained during the course of employment, on all matters relating to patients, staff and the Trust's business.

KNOWLEDGE:

* Excellent understanding of good customer care.
* Deaf awareness, including methods of communication used by hearing impaired people.
* Good I.T. skills


SKILLS:

* Ability to prioritise own workload.
* Ability to enter data in a timely and accurate manner.
* Ability to communicate with hearing impaired people.
* Ability to work as part of a multi-disciplinary team.
* To work on own initiative within agree protocols.
* Good customer care skills.
* Basic knowledge of medical terminology.
* Ability to handle multiple tasks simultaneously.


QUALIFICATIONS & EXPERIENCE
* Grade C or above in GCSE Maths & English.
* NVQ2 or equivalent in relative subject ie Customer Care Skills.
* Working knowledge of Microsoft Office packages.
* Working with the public

Hiring Contact: Joanne Smith
Agency: GI Group Recruitment Ltd
If you would like any further information about any vacancies before applying, please feel free to contact or on 07552 342472

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.